Return policy
We know how important it is to feel safe and secure with your purchase. That's why at Khaia we offer not only the statutory 14-day return policy, but a full 30-day return policy. This means you can return your item for up to 30 days from the date of receipt. For the return to be approved, the item must be:
• Unused
• In its original packaging, if possible
Return
Returns are at your own risk, and you must cover the costs of return shipping.
We only accept returns delivered directly to our address. If a return package is sent to a parcel shop instead, a collection fee of 49 DKK will be charged.
Once you have shipped the package, please send us an email at khaiacph@hotmail.com with the tracking number so that we can track the package. It is your responsibility to ensure that the package is shipped with a traceable delivery method. For example, use DAO or PostNord.
We recommend that you pack the item properly to avoid damage during transport. Damage to the item caused by transport will mean that the return cannot be approved.
When returning an item, a return fee of 5% of the order value will be deducted from the amount refunded to you. The fee covers administration and handling costs associated with the return.
Refund
Your refund will be processed once we have received and approved the returned package.
Note:
• The refund may take up to 10 business days, depending on your bank
• Shipping costs are not refundable
Exchange
The quickest way to ensure you get what you want is to return the item you have and make a separate purchase of the new item.
Return address and contact information
Return address:
Khaia c/o Simmelsgaard
Strandparksvej 16, 2nd floor.
2900 Hellerup, Denmark
Contact:
Phone: +45 60225140
Email: khaiacph@hotmail.com
Cancellation or change of order
You can cancel or change your order within 24 hours of placing it unless it has already been shipped.
Refusal of receipt/uncollected order in parcel shop
If you as a customer refuse to accept your order from khaia.dk or do not collect your order from the parcel shop before the deadline, it will automatically be returned to us. The return shipping for this is the responsibility of you as a customer. In addition, a return fee of 5% of the order value and an additional administration fee of 49 DKK will be charged. This will be deducted from the refunded amount. We always recommend that you accept receipt of the order/collect your order from the parcel shop and follow our regular return procedure to minimize your costs.
If you want the order resent, a new shipping cost will be charged.
For customers outside Denmark
• If you, as a customer outside Denmark, need to return an order, this is at your own risk.
• All import duties, customs duties, etc. are paid by the customer
• If we as a store are charged tax, duty or customs duty, this amount will be deducted from your refund.
• When returning an item, a return fee of 5% of the order value will be deducted from the amount refunded to you. The fee covers administration and handling costs associated with the return.